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OIKONOMIDOU, M.; KONSTANTINIDIS, I. The Impact of Organizational Learning and Procedures on Citizens’ Satisfaction in Greek Public Administration. Public Policy.bg , [S. l.], v. 10, n. 4, 2024. DOI: 10.58894/EJPP.2019.4.331. Disponível em: https://ejpp.eu/index.php/ejpp/article/view/331. Acesso em: 8 may. 2026.