ASSESSING KNOWLEDGE MANAGEMENT CAPABILITY. EVIDENCE FROM THE GREEK PUBLIC SECTOR

Abstract

This paper aims to create and assess a contextual model of Knowledge Management Capability (KMC). A case study methodology using mixed methods was employed to address the research questions. Interviews and observations were used for model creation, while Exploratory and Confirmatory Factor Analysis, based on 420 responses from Greek public sector employees via an online survey, were used for model assessment. The results identified key organizational factors influencing KMC. Cultural factors include: a) mutual trust, b) cooperation, c) continuous improvement behavior, d) voluntary cross-functional team participation, e) mandatory KM application, and f) a commitment to continuous learning. Structural factors include: a) defined roles and responsibilities, b) Communities of Practice, c) resource availability, d) hierarchical structure, e) KM evaluation and benchmarking systems, and f) relevant legislation. These factors positively influence KMC. This is the first study to: a) treat KMC as a core component of the KM process, and b) investigate the relationship between organizational factors and KMC.